24 Hour Emergency Towing

BUSINESS HOURS

Mon-Fri: 8:00 am - 5:30 pm    Sat-Sun: Closed 

(Night Drop Available)

E-MAIL

CUSTOMER SERVICE

616-363-5575

LOCATION

5066 Plainfield Ave NE Grand Rapids, MI 49525

 

**Ask us for details about all guarantees and warranties.

24 HOUR EMERGENCY TOWING 616.363.9500 | Customer Service 616.363.5575 | service@EdandDaves.com | Map

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24 Hour Emergency Towing

Customer Service

Code of Ethics:

To perform high quality repair service at a fair and just price. To have a sense of personal obligation to each customer.

 

To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order. To use only products which are safe and which provide service, which equals or exceeds those recommended by the vehicle's manufacturer. To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times. To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution. To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry. To notify the customer if appointments or completion promises cannot be kept.

Guaranteed QUALITY WORK

 

Auto Repair

Customer Service

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. But when it comes to repairs, some things stay the same.

 

The following tips should help you along the way:

  • Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.

  • Follow the recommended service schedules.

  • Keep a log of all repairs and service.

 

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently.

Check for: Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings. Changes in acceleration, engine performance, gas mileage, fluid levels. Worn tires, belts, hoses. Problems in handling, braking, steering, vibrations. Note when the problem occurs. Is it constant or periodic? When the vehicle is cold or after the engine has warmed up? At all speeds? Only under acceleration? During braking? When shifting? When did the problem first start? Once you are at our location, communicate your findings. Be prepared to describe the symptoms. Carry a written list of the symptoms that you can give us. Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy. Stay involved. . . Ask questions. Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed. Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins. Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment. Leave a telephone number where you can be called.